Hello

Welcome to Altera Global. These Terms of Service (“Terms”) govern your access to and use of our services, including consultations, application assistance, relocation planning, and related support services (collectively, the “Services”). By engaging with Altera Global, you agree to be bound by these Terms. Please read them carefully.

1. Company Information
Altera Global is a global relocation consultancy dedicated to assisting individuals and families in pursuing opportunities abroad. Our registered address is:
The Clubhouse
London SW1Y 4JU
United Kingdom

2. Scope of Services
Altera Global provides consultancy and support services related to international relocation, including but not limited to:

Immigration guidance and general advisory
Assistance with visa and residency applications
Educational placement and admissions support
Employment-related relocation advice
Housing and settlement guidance

Altera Global does not act as a government authority, legal representative (unless explicitly agreed in writing), or decision-maker in immigration or visa processes. Final decisions are made solely by the relevant governmental or institutional authorities.

3. No Guarantee of Outcome
While we strive to provide accurate, up-to-date, and effective guidance, Altera Global does not guarantee the approval of any visa, residency permit, job placement, school admission, or relocation outcome. Each application is subject to the laws, policies, and discretion of the relevant authorities.

Clients acknowledge that outcomes depend on numerous factors beyond our control, including personal eligibility, documentation accuracy, regulatory changes, and third-party decisions.

4. Client Responsibilities
By using our Services, you agree to:

Provide accurate, complete, and truthful information at all times
Submit requested documents in a timely manner
Inform us promptly of any changes to your circumstances
Follow all legal requirements of the destination country
Review all applications and documents before submission

Altera Global shall not be held responsible for delays, rejections, or complications arising from inaccurate or incomplete information provided by the client.

5. Fees and Payments
Fees for our Services will be communicated clearly prior to engagement. By proceeding, you agree to the stated pricing and payment terms.

All payments must be made in accordance with the agreed schedule
Certain services may require upfront payment
Government fees, third-party costs, and application fees are not included unless explicitly stated

Failure to make payments may result in suspension or termination of Services.

6. Refund Policy
Due to the nature of consultancy services, fees paid to Altera Global are generally non-refundable once services have commenced.

Refunds, if applicable, will be evaluated on a case-by-case basis and may be granted under limited circumstances, such as:

Duplicate payments
Failure to deliver agreed services

No refunds will be provided for outcomes beyond our control, including visa refusals or changes in immigration policies.

7. Third-Party Services
Altera Global may recommend or collaborate with third-party providers such as educational institutions, employers, housing agents, or legal professionals. These parties operate independently.

We are not responsible for the actions, services, or outcomes provided by third parties. Any agreement entered into with third-party providers is solely between you and that provider.

8. Confidentiality and Data Protection
We are committed to protecting your personal information. By using our Services, you consent to the collection, use, and processing of your data for the purpose of delivering our Services.

We may share your information with relevant authorities or third parties strictly as required to fulfill your relocation process. All data handling complies with applicable data protection laws.

9. Limitation of Liability
To the fullest extent permitted by law, Altera Global shall not be liable for:

Any indirect, incidental, or consequential damages
Loss of income, opportunity, or business
Delays or decisions made by immigration authorities or institutions
Changes in laws, policies, or procedures affecting your application

Our total liability, in any case, shall not exceed the amount paid by you for the specific service in question.

10. Intellectual Property
All materials, documents, and content provided by Altera Global, including templates, guides, and written advice, remain the intellectual property of the company.

You may not reproduce, distribute, or use these materials for commercial purposes without prior written consent.

11. Termination of Services
Altera Global reserves the right to terminate Services at any time if:

The client provides false or misleading information
There is a breach of these Terms
Payments are not made as agreed
The client engages in abusive or inappropriate behavior

Clients may also terminate Services at any time; however, no refunds will be provided unless otherwise stated.

12. Changes to Terms
Altera Global reserves the right to update or modify these Terms at any time. Updated Terms will be effective upon posting or communication. Continued use of our Services constitutes acceptance of the revised Terms.

13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Disclaimer
All information provided by Altera Global is for general guidance purposes only and should not be considered legal advice. Clients are encouraged to seek independent legal counsel where necessary.

15. Contact Information
If you have any questions regarding these Terms, please contact us at:

Altera Global
The Clubhouse
London SW1Y 4JU
United Kingdom

By engaging with Altera Global, you acknowledge that you have read, understood, and agreed to these Terms of Service.