Hello

1. Introduction

Welcome to Altera Global. ("we," "our," "us"). We are a premier consultant agency specializing in international relocation services. We are committed to providing you with a seamless and personalized moving experience while protecting your privacy and safeguarding the personal information you entrust to us.

This Privacy Notice explains how we collect, use, disclose, and protect your personal data throughout the relocation process. Given the international nature of our services, your data may be transferred across borders, and we take specific measures to ensure its protection in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other global privacy regulations.

By engaging our services, visiting our website www.alteraglobal.world, or providing us with your information, you acknowledge that you have read and understood the practices described in this notice.

2. Information We Collect

To facilitate your international move, we need to collect and process various types of personal information. The extent of the data we collect depends on the services you require.

A. Information You Provide Directly:

• Contact and Identification Information: Full name, date of birth, passport number, nationality, visa information, government-issued ID numbers, photographs, and contact details (address, email, phone number).

• Family Information: Names, dates of birth, and passport details of family members (spouse, children, dependents) who are also relocating.

• Employment and Financial Information: Employment contract, job title, salary information, bank account details for payment processing, and tax identification numbers.

• Relocation Details: Current and destination addresses, proposed moving dates, housing requirements, and details about your employer’s relocation policy.

• Inventory and Belongings Information: Detailed inventories of household goods and personal belongings, including descriptions, values, and photographs for shipping, insurance, and customs purposes. This may include high-value items, electronics, and items of sentimental value.

• Special Category Data (Sensitive Data): In limited circumstances, we may need to process sensitive data, such as medical information required for health insurance, visa applications, or to arrange for special accommodations during travel. We will only process this data with your explicit consent or as permitted by law.

• Communication Data: Records of our correspondence via email, phone calls, video conferences, and contact forms.

B. Information Collected Automatically:

• Technical Data: When you visit our website, we automatically collect information such as your IP address, browser type and version, time zone setting, operating system, and platform.

• Usage Data: Information about how you use our website, including the full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, and page interaction information.

C. Information from Third Parties:

We may receive personal data about you from various third parties, including:

• Your employer (as part of a corporate relocation program).

• Recruitment agencies.

• Real estate agents in your origin or destination country.

• Partner service providers (e.g., surveyors, packers, freight forwarders, immigration lawyers).

3. How We Use Your Personal Information

We use your personal data for the following purposes:

• To Fulfill Our Contract with You: This is the primary reason we process your data. It includes:

  • Providing our core relocation services (home search, school search, settling-in support).

  • Managing the shipping and customs clearance of your household goods.

  • Arranging temporary accommodation and transportation.

  • Providing immigration and visa consultancy.

  • Communicating with you about your move.

• For Our Legitimate Interests: Where necessary, we use your data for our legitimate business interests, provided your rights do not override these interests. This includes:

  • Administering and protecting our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting).

  • Using data analytics to improve our website, services, marketing, and client relationships.

  • Preventing fraud and ensuring network and information security.

• To Comply with a Legal Obligation: We are required to process your data to meet our legal and regulatory responsibilities. This includes:

  • Compliance with immigration and customs laws in multiple jurisdictions.

  • Compliance with tax and accounting regulations.

  • Responding to requests from governmental or law enforcement authorities.

• Based on Your Consent: In specific situations, we will ask for your explicit consent to process your data. This includes:

  • Sending you direct marketing communications about our services or industry news (you can opt-out at any time).

  • Processing special categories of sensitive data (e.g., medical information) where not already permitted by law.

4. How We Share Your Personal Information

International relocation is a collaborative effort, and we work with a global network of trusted partners. We only share your information when necessary and under strict contractual terms that mandate the protection of your data.

We may share your personal data with the following categories of recipients:

• Service Partners: This includes freight forwarders, shipping companies, customs brokers, destination service providers (DSPs), real estate agents, school advisors, immigration attorneys, and temporary housing providers.

• Your Employer: We may provide your employer with updates on the status of your relocation, as per our agreement with them, and for billing purposes.

• Government and Regulatory Authorities: As required by law, we will share necessary information with immigration authorities, customs agencies, tax authorities, and other official bodies in your origin, transit, and destination countries.

• Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

• Third Parties in Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the new entity.

We do not sell, rent, or trade your personal data to any third parties for their marketing purposes.

5. International Transfers of Your Data

By the very nature of our services, your personal data will be transferred to, and processed in, countries outside of your country of residence. These countries may have data protection laws that are different from the laws in your country.

When we transfer your personal data to a third country, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

• Adequacy Decisions: We will transfer your data to countries deemed to provide an adequate level of protection for personal data.

• Standard Contractual Clauses (SCCs): We use specific contracts approved for use in the UK and EU which give personal data the same protection it has in these regions.

• Binding Corporate Rules: For transfers within our own corporate group, where applicable.

• Specific Consent: In some cases, we may seek your explicit consent for the specific transfer.

You can obtain more information about the specific mechanisms we use to facilitate international transfers by contacting us.

6. Data Security

We have implemented robust technical and organizational security measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. Our measures include:

• Encryption of data in transit and at rest.

• Strict access controls limiting data access to authorized personnel on a need-to-know basis.

• Regular security awareness training for our staff.

• Secure physical facilities for paper records.

• Procedures for dealing with potential data breaches.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by the nature of the data and the legal or operational requirements to retain it. For example, customs documentation often must be retained for several years by law. We will securely delete or anonymize your data once the retention period expires.

8. Your Data Protection Rights

Depending on your location, you have certain rights under data protection laws. These may include:

• The right to access – You have the right to request copies of your personal data.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

• The right to withdraw consent – Where we rely on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

9. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, but this may impair the functionality of our website.

10. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be indicated by an updated "Effective Date" at the top of this page. We encourage you to review this Privacy Notice periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Notice or our data practices, or if you wish to exercise your data protection rights, please contact our Data Protection Officer (DPO) at:

Altera Global
The Clubhouse, London SW1Y 4JU
United Kingdom
Email: info@alteraaglobal.net
Phone: 44 7432 154682

If you are not satisfied with our response, you have the right to make a complaint at any time to the relevant supervisory authority for data protection issues in your country of residence.